Frequently Asked Questions

Everything you need to know about shopping with Ted Baker London.

What are your standard shipping options and timelines?

We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days for orders placed before 2 PM.

How do I return an item that isn't quite right?

You can return unworn items with original tags within 30 days of purchase. Use our online portal to generate a prepaid shipping label or visit any standalone Ted Baker store.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.

How can I find the right size for me?

Ted Baker uses a unique sizing scale (0-7). Please refer to our detailed Size Guide located on every product page to convert these to international standard sizing.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.

What should I do if my item is faulty?

We pride ourselves on quality. If you receive a faulty item, please contact our Customer Service team immediately with your order number and photos of the defect for a replacement or refund.